Returns & Exchanges

At Timepieces International, we want you to be completely satisfied with your luxury purchase. If your new timepiece or jewelry item does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our dedicated customer service team via email or phone to request a Return Merchandise Authorization (RMA) number and receive your prepaid shipping label.

2

Prepare the Package

Place the item in its original presentation box, ensuring all certificates of authenticity, manuals, and protective films are included to maintain full refund eligibility.

3

Secure Shipping

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.

4

Quality Inspection & Refund

Once our master watchmakers inspect the returned item for its original condition, we will process your refund or ship your exchange within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing